Complaint Box – Terms & Conditions

• Collect and categorize complaints and feedback
• Provide brand performance metrics (response rate, resolution rate, avg resolution time)
• Enable consumers to share experiences intelligently and safely
• Facilitate engagement between consumers and brands (when possible)

We are not a government grievance portal, court, tribunal, arbitrator, or legal service provider.

• Information provided is accurate and genuine
• You are reporting your own experience or are authorized to report
• You will not post abusive, defamatory, unlawful, or fraudulent content

You agree not to:

• Harass or defame individuals/brands
• Submit false or misleading claims
• Upload harmful or malicious files
• Use automated systems or bots
• Advertise or promote products/services

You remain responsible for the content you submit.

Our platform primarily showcases:

• Complaint categories
• Aggregate trends & volumes
• Brand performance and fairness scores
• Resolution time benchmarks

Not all complaints will be displayed publicly.

We reserve the right to selectively publish content you submit, including:

• Positive or negative complaint excerpts
• Anonymized consumer experiences
• Case studies, examples, trends, insights
• Platform marketing materials, blogs, reports, presentations

Content may be edited for clarity or compliance.

We will never display your personal contact information without consent.

We may modify, refuse, or remove content that:

• Violates platform rules
• Contains harmful, unlawful, or defamatory statements
• Is unverifiable or inappropriate

Moderation does not imply validation of claims.

• We may share your complaint with the relevant brand
• Brands may respond through the platform or directly to you
• We do not guarantee brand responses or resolutions
• Brand metrics are based on processed complaint data

• Accuracy of user content
• Actions or responses of brands
• Loss/damages based on platform information
• Delays or failures in service

Disputes remain between the user and the brand.

• A non-exclusive, worldwide, royalty-free license
• To store, analyze, process, display, modify, and publish the content
• Now and in the future
• In any media format (digital, reports, social, etc.)

Personal identifiers will not be shared publicly without consent.

• Misuse the platform
• Submit fraudulent content
• Attempt to manipulate ratings or metrics
• Violate these terms