Complaint Box – Privacy Policy
Last Updated: Oct, 2025
Complaint Box (“Platform”, “we”, “us”, “our”) is committed to protecting your privacy and data. This Privacy Policy explains how we collect, use, store, share, and protect your information.
1. Information We Collect
1.1 Information Provided by You
- Name (optional)
- Email / Phone number
- Complaint content & attachments
- Brand / product details
- Any uploaded media files
- IP address
- Browser/device information
- Usage logs & cookies
We do not collect financial or biometric data.
2. How We Use Your Information
We use your information to:
- Verify and process complaints
- Categorize and analyze data
- Calculate brand performance metrics
- Facilitate communication with brands
- Improve platform reliability and safety
- Prevent fraud or abuse
We do not sell personal data.
3. Display & Sharing of Information
3.1 Public Display
We primarily display aggregated intelligence, including:
- Complaint categories & trends
- Brand response and resolution metrics
- Consumer sentiment analysis
We may publish edited/anonymized excerpts such as:
- Positive & negative feedback examples
- Case studies & consumer stories
- Reports, articles, videos, social posts
We will not publish your personal contact details without consent.
3.3 Third-Party SharingWe may share data with:
- Brands to help resolve issues
- Service providers (technology, hosting, analytics)
- Government/regulatory bodies when legally required
Only necessary information is shared.
4. Cookies & Tracking
We may use cookies for:
- User experience improvement
- Session management
- Analytics & performance monitoring
Disabling cookies may affect certain features.
5. Data Security
We employ reasonable safeguards to protect your data, but cannot guarantee absolute security. Avoid uploading sensitive personal information unless required.
6. User Rights
You may:
- Request deletion of your data
- Request correction or anonymization
- Ask us not to display excerpts of your complaint
- Withdraw consent for communication
Already-aggregated metrics may continue to be displayed.
Contact: support@complaintbox.com
7. Retention
We retain data only as long as necessary for:
- Platform operations
- Legal compliance
- Analytical accuracy
8. Children’s Privacy
The platform is not intended for users under 18. Do not submit complaints on behalf of minors unless you are a legal guardian.
9. Policy Updates
We may update this Privacy Policy periodically. Continued use implies acceptance.